General conditions

General Conditions of Sale and Registration


These general conditions apply to the use of the web shop at for concluding purchase contracts with H. Tel Publisher bv, Nassaustraat 18, 2011 PJ Haarlem, The Netherlands (“H. Tel”).


The web shop offers products for purchase, including books. Customers may register at the web shop. Customers for which special conditions apply must always register. Confirmation of the registration will be sent to the customer by e-mail. H. Tel may cancel a registration without stating any reasons. The login details in the e-mail are for customer’s personal use only. The customer shall be liable for any third party abuse insofar he is responsible for the abuse of the login details, including the obligation to pay for orders placed without authorisation. The liability will terminate on notification of H. Tel and change of the login details.


The web shop allows a customer to purchase the products by placing them in the shopping cart of the web shop, providing the requested address details and completing the order process. The process may be aborted at any stage. After completion of the process the ordered products will be despatched within a few working days. When express delivery is requested, an effort will be made to despatch the purchased products on the day the order is placed.


The prices quoted are in Euros and include packaging, processing and delivery unless otherwise stated. Prices may be changed without notice. Prices quoted in the web shop do not include VAT. VAT will be charged to customers within The Netherlands and to customers within the EU that have not provided a valid VAT registration number. No VAT will be charged to customers within the EU that have provided a valid VAT registration number during the order process and to customers outside the EU. Customers outside the EU are responsible for any duties and taxes levied by fiscal or customs authorities.


Payment must be made at the time of ordering unless otherwise agreed. Payment can be made by the methods indicated in the web shop, which in general include Mastercard, Visa and online bank transfer. Payment must be made in Euros. The web shop is secured using the SSL (Secure Socket Layer) protocol. Payment information such as credit card numbers and bank account details are not stored in the web shop.


Orders by letter, e-mail or fax will only be accepted in exceptional circumstances.

            H. Tel Publisher bv
            Nassaustraat 18
            2011 PJ Haarlem
            The Netherlands

            Tel  +31 40 253 7132
            Fax +31 40 254 9709


H. Tel reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning payment of a previous order.


A product on offer in the web shop is usually available. A product not any more in the web shop is in general no longer available. We will inform you by e-mail when an ordered product is no longer available; any payment already made will be refunded. A customer can make a reservation for products that will become available in the foreseeable future. He will be invited by e-mail to place an order shortly before the product becomes available and details of the product, such as the price, have become known.


The web shop permits customers to subscribe to products that are regularly updated; the subscription is a reservation of forthcoming updates of the product. The customer will be requested by e-mail shortly before publication of the updated product to confirm the subscription, upon which an order will be placed for the updated product. After publication of the product, the order will be processed with priority.


Purchased products are delivered to the address provided during the order process. Delivery times quoted are approximate. H. Tel is not responsible for consequences of any delay in delivery, in particular due to computer failure or disruption in the delivery process. Increased delivery charges due to incorrect address information provided or unavailability of the customer at the indicated address may be charged to the customer.


Products may be returned only exceptionally, after prior agreement with H. Tel, and within fourteen days of receipt of the products. Cost of the return is to be borne by the customer, unless the return is caused by an error of H. Tel. Faulty products will be replaced by H. Tel free of charge, provided satisfactory proof has been given of the defect.


H. Tel endeavours to settle any disputes amicably within these general conditions. Complaints and questions must be sent to The sale through the web shop is governed by the laws of The Netherlands.